Data-driven hospitality

Big data has empowered hospitality businesses to learn more than ever before about their guests, helping them fine-tune the sales process, guest services, and personalization of the guest experience. On a business level, it allows them to predict revenue from certain products and services, and more accurately measure and forecast their occupancy rates. Hospitality is arguably the most customer-centric industry. … READ MORE

Checking your ADA Checklist

In ADA audits, all checklists are not created equal. The Department of Justice has a 12-page Existing Facilities checklist that is a decent start, but is insufficient for a full ADA audit to protect you from future lawsuits. We use an in-house developed comprehensive checklist with more than 3800 questions informed by a line-by-line analysis of the 2010 ADA Standards, … READ MORE