Big data has empowered hospitality businesses to learn more than ever before about their guests, helping them fine-tune the sales process, guest services, and personalization of the guest experience. On a business level, it allows them to predict revenue from certain products and services, and more accurately measure and forecast their occupancy rates. Hospitality is arguably the most customer-centric industry. … READ MORE
Checking your ADA Checklist
June 1, 2017 by Tasha McCabe
In ADA audits, all checklists are not created equal. The Department of Justice has a 12-page Existing Facilities checklist that is a decent start, but is insufficient for a full ADA audit to protect you from future lawsuits. We use an in-house developed comprehensive checklist with more than 3800 questions informed by a line-by-line analysis of the 2010 ADA Standards, … READ MORE
Accessibility and The Silver Tsunami: How aging boomers are changing how we think and build
September 8, 2016 by Tasha McCabe
Several years ago, in a speech outlining six disruptive demographic trends that would require change, James Johnson’s prognostications laid the groundwork for the myriad transformations today’s brands are having to deal with across all segments. What Johnson, director of the Urban Investment Strategies Center at the University of North Carolina at Chapel Hill, said was that our communities and businesses were … READ MORE